AL-KHOBAR, KINGDOM OF SAUDI ARABIAPosition Database AdministratorDepartment Information TechnologySchool Prince Mohammad bin Fahd UniversityReports to Manager, Management Information SystemsintroductionPrince Mohammad bin Fahd University strives to develop human intelligence, disseminate knowledge and find solutions based on research and scientific studies of problems experienced by societies. The ACIO possesses the expertise to provide technological vision to support scientific teaching, administration and research, and outreach activities.Job PurposeResponsible for maintaining the availability, performance and integrity of database systems. Involved in planning and development of the database and supporting users.Duties and ResponsibilitiesDatabase System Administration路 Monitor and ensure the continuous availability and proper functioning of the databases in Production, Test and Development environments for Blackboard, Banner, Banner Workflow, Oracle E-Business Suite and In-house Applications database.路 Regularly monitor and resolve any occurrence of database errors.路 Maintain backup of all database and periodically validate the restorability of backups.路 Ensure storage and archiving procedures are functioning correctly.路 Maintain the required integration of the different application databases such as the database link between Banner and Blackboard.路 Install, create and maintain new database instances when required.路 Create and maintain database user accounts and control access permissions and database privileges.路 Resolve interface and connectivity issues of users and applications to the database servers.路 Work closely with IT managers, system analyst and programmers.路 Coordinate and collaborate with Oracle Support for problem escalation and resolution.Blackboard Application System Administration路 Monitor and ensure that Blackboard remains up and running and accessible to all PMU faculty and students.路 Regularly check the availability and proper functioning of Blackboard services such as SafeAssign service.路 Monitor the Blackboard application servers and run maintenance scripts at specific periods or as needed to prevent performance or availability issues.路 Always check the Blackboard storage capacity to prevent system outage due to low storage space.路 Assists in Blackboard user administration, user account creation and maintenance, user enrollment to specified courses.路 Aid in supporting Blackboard users in resolving different technical issues and problems they encounter while using BLACKBOARD application.路 Coordinate and collaborate with Blackboard vendor support for problem escalation and resolution and system maintenance.Banner Application System Administration路 Ensure the availability and proper functioning of Banner application services, both Banner INB and Banner SSB front-end and background job processing services.路 Create new Banner user accounts.路 Grant or revoke access privileges to users with proper authorization.路 Receive, troubleshoot and resolve technical issues reported by users.路 Coordinate and collaborate with Ellucian vendor support for problem escalation and resolution and system maintenance.路 Provide support for Banner test and development activities. Give access to test and development instances. Run test and maintenance scripts.路 Compile and deploy new or revised Banner Oracle reports.路 Create clone instances of production system for testing or development purposes whenever needed.路 Handle issues escalated by IT Helpdesk supportOracle E-Business Suite System Administration路 Ensure the availability and proper functioning of all Oracle E-Business Suit application components and services.路 Help manage and maintain the different EBS application instances: Production, Pre-production and development.路 Execute maintenance Concurrent Requests at regular intervals or as needed to proactively avoid performance or availability issues.路 Assist end users resolve minor functional issues and escalate to functional specialists when necessary.路 Help in troubleshooting and resolving technical problems.路 Liaise with Oracle Support for issues that require vendor support for resolution.In-House Applications路 Assist in maintaining the different In-House developed applications such as the Bookstore System and Warehouse Management system.Qualifications & Experience (Required)
A bachelor鈥檚 or Master鈥檚 degree related to the position or equivalent.
At least 2-5 years of experience directly related to the duties and responsibilities specified.
路 Previous experience in this position highly preferred.路 Ability to work in team-based, collaborative settings.路 Willingness to take initiative and work independently.路 Strong interpersonal skills and the ability to manage several projects simultaneously.路 Suitable candidates are expected to have excellent command of the English Language and should be familiar with technology infused academic environments.Knowledge, Skills and Abilities (Required)路 Strong written and verbal communication skills路 Strong focus on first time quality路 Desire to grow technical skills and ability to learn new technologies swiftly路 High attention to detail, self-starter, result driven路 Ability to work in a cross-functional team路 Professional, polite, and attentive while also being accurate路 Always prepared and responsive, willing to meet each challenge directly路 Teamwork路 Negotiation and persuasion路 Problem solving, Leadership路 Perseverance and motivation路 Ability to work under pressure, Confidence路 Managing ambiguity, Resilience路 Analytical skills, IT skillsDisclaimerPMU reserves the right to alter, amend and add responsibilities to this position in line with the institutional needs. Changes and amendments to this job description shall be within the academic framework and the general employment conditions.
