Learning Associate
Amazon
- Jeddah, Makkah
- Permanent
- Full-time
· Willing to work flexible schedules/shifts
· Act as a supervisor for Instructors and Peer Trainers with new hires
· Deliver Instructor training, observation and coaching to the MENA Standard
· Ensure training records are kept up to date through the console
· Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
· Use and analyze data on a daily basis to improve NH learning experience
· Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
· Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
· Work with operations on a skill matrix to highlight gaps for critical role training
· Support operations with the delivery of critical role training
· Improve processes from gathering feedback and analyzing data
· Support the recruitment of Instructors and Peer Trainers
· Attend meetings when required and provide information required
· Work in partnership with the agency managers to improve new hire performance
· Support MENA level projects with feedback and improvementsWe are open to hiring candidates to work out of one of the following locations:Jeddah, SAUBASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required
- Able to work independently and autonomously
- Bachelor Degree or Equivalent
- Interpersonal Skills and Composure (networking skills)
- Well-honed communications skills, including presentation skills
- Well-developed observational and analytical skills
- Able to deliver feedback, coaching and deliver training
- Effective time management and team work
- Experience using all MS packages, such as Word, Excel, and Power Point
- Problem Solving
- Proficient English (fluent English is required) in reading & writing
- Needs to speak and write the local language “correctly” as a requirement.
- Sense of confidentiality
- Instructor experience (internal candidates)
- Process knowledge (internal candidates) Eligibility Criteria if internal:
- Must not having any live warnings or letters of concern
- Self - motivatedPREFERRED QUALIFICATIONS- Manage multiple competing priorities
- Demonstrates a methodical approach in tasks
- A basic understanding of project management
- Shows a drive for improvement of learning and design processes
- Possess good analytical skills
- Trainer or Learning Assistant experience