Duties and responsibilities:· Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.· Administer reservations and membership processing, ticket sales refunds, cancellations.· Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.· Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.· Administers daily activities related to call center, tour guides and visitor survey.· Conduct market analysis to ensure the best practice in visitor services operation.· Coordinate with other stakeholder to design the visitor journey in all Ithra events· Develop and regularly update Visitor Experience Unit policies and procedures· Analyze operation data and create dashboard that monitor day to day operation and performance.· Perform other duties as assigned by the direct supervisorRequirementsMinimum requirements:As the successful candidate you will hold a Bachelor’s or Master’s degree in Public Affairs, Business and Management, Communications, Translation Studies, Computer Science, English Language, or similar field from a recognized and approved institution.Ø You must have Full Arabic Writing and Editing Professional ProficiencyØ 3 years of working experience in Customer Services, Event Management, or similar.Ø Previous experience in a similar position is an asset
