LOC Operator (Saudi National)

Parsons

Saudi Arabia
Permanent
Full-time

1 month ago

Job Description:We are currently recruiting for a ICC/LOC Operator for our project NEOM The LINE in Tabuk, KSA. You will be responsible for the following but not limited to:

Oversee and assure the Medical and Fire and Rescue Risk Assessment for activities on the LINE.

Provide expertise in medical incidents requiring Subject Matter Expertise to LOC Operations Manager and Senior Operation Manager.

Guide LOC operations staff in dealing with medical incidents to promote a safe and efficient work environment.

Establish and enforce operational policies and procedures to ensure compliance and effectiveness.

Analyse operational data and reports to identify trends, forecast issues, and take corrective measures.

Work collaboratively with departments to streamline operations and maintain communication flow.

Address escalated issues promptly and efficiently.

Ensure all medical providers on the LINE are knowledgeable about emergency response procedures.

Conduct routine Medical Audits and evaluations, providing feedback to Senior Management

Keep up to date on industry trends and best practices to drive operational improvements.

Ensure compliance with health and safety regulations at all times.

Proficient in interpersonal communication, encompassing verbal, written, and listening skills necessary for efficient task execution and the ability to effectively guide individuals with diverse backgrounds.Capable of conveying complex information to senior management personnel and providing clear instructions to operational teams.Demonstrates a strong commitment to attention to detail across all job responsibilities.Prior exposure to common continuous improvement methodologies, including Lean, Six Sigma, and Agile, is advantageous.Displays proactive behaviour and the ability to escalate issues when additional support is needed.Embraces a collaborative team mentality, actively participating in information sharing, problem-solving, and task delegation.Exhibits composure under pressure and consistently meets deadlines.Proficiency in English communication at a high level, with a solid understanding of Arabic language and culture. Proficiency in other languages is a plus.Demonstrates strong leadership and team management skills.Possesses excellent organizational, communication, critical thinking, and decision-making abilities..Capable of thriving in a high-pressure environment while juggling multiple tasks concurrently.Detail-oriented with exceptional problem-solving skills.Experience in auditing and mentoring is a definite advantage.Bachelor’s degree in Paramedical Science and Operations Management experience.Minimum of 3 years’ experience in an Operations centre or Dispatch Call centre, with a proven track record in a supervisory role.Proficient in using Microsoft Office Outlook, Word, Excel, and PowerPoint.Auditing and mentoring experience.Minimum Clearance Required to Start: Not Applicable/NoneParsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Parsons

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