Customer Service - Riyadh

Samara

Riyadh
Permanent
Full-time

1 month ago

Ensure the optimal rental experience by maximising on sales and service opportunities for every customer.Accountabilities:Communicate with customers to answer questions and address concerns about their reservations or rental vehicles.Help customers choose a vehicle that meets their needs, based on factors such as price and size of the vehicle.Inform customers of any damage on the vehicle before renting it.Prepare the rental agreement while advising on and up selling vehicles and optional extras to the customer according to their needs while informing them of the contract details, rental policies, and procedures.Actively managed vehicle maintenance, inventory, cash sheets and daily business reports.Processing payments in connection with credit card using the company system, process the balance of daily transactions, prepare bank deposits, and keep records of transactions, and of the number of customers renting vehicles.Responsible for open and close Rental agreements in system with full compliance of company policy and proceduresResponsible for collecting the Rental charges from customers using the various payment methods (Cash / POS / Bank Transfer)Responsible for depositing the cash collected from customers in company's bank account on daily basisResponsible for doing End of Duty reports such as (Daily collection Report, POS machines Reconciliation and Vehicles status report)Oversee the driver's work of checking tyres accessories, mileage, among other things and proceed to process a complaint if there is a damage.Update inventory of vehicles that are in use or in maintenance.Ensure the driver clean the vehicle and fill the gas for the next client.Competencies:Core Competencies:Customer serviceCommunication skillsTeamworkValid driver's license with a clean driving recordProduct knowledgeResults-driven and meeting customer expectationsAbility to follow defined service and sales processesNote: you will be required to attach the following: 1. Resume / CVI agree with the© Copyright 2024 .Powered byAlturki HoldingPlease be aware that you are going to be redirected to an Applicant Center which is licensed to Alturki Holding and its subsidiaries. You are going to be transferred to the employment application process which is designed to collect your information and match it with the job post requirements. By filling the required information you confirm that the personal information provided are accurate and complete.If you have previously registered with Alturki Holding or one of its subsidiaries, you may use the same email address and password to login.CloseInternal Recruitment Policy1. PurposeThe purpose of the internal recruitment policy is to ensure that:

Internal applicants are given priority and provided with the opportunity to apply for vacancies and achieve career progression within or amongst Alturki and its subsidiaries.
The most suitable applicant for a job role is selected and offered the role based on that person being the best fit against the job requirements.
All applicants are treated in an objective and consistent way.
All subsidiaries are required to advertise internal career opportunities to their employees.

2. Definitions and AbbreviationsFalcon Program: A program used in Alturki Holding and its subsidiaries for talent acquisition including: system, processes, and sharing our elements of being an employer of choice to our potential external, internal, and referred candidates.The purpose of Falcon program is to have the best talent in the market joining Alturki Holding and/ or its subsidiaries.Falcon System: Online recruiting system which gives the ability to identify top candidate quickly and reduce delays with offline recruitment methods. Falcon program enable the candidate to track the recruitment process through his/her applicant center.Falcon System Coordinator: Creates requisition on behalf of the requestor.Falcon System Administrator: Responsible for the performance and management of Falcon program.Hiring Manager: Requester of the manpower requirement, he/she will be able to review shortlist of candidates, fill interview forms and review the offer.Candidate: individuals (external applicants, internal employees) who apply for jobs on Falcon program and get the opportunity to be part of Alturki and its subsidiaries.Applicant Center: A page that is part of Falcon System where an applicant can track his job applications and know the detailed status for each application.3. Functions of Falcon System * Alturki and its subsidiaries follow a progressive policy of giving existing employees first opportunity to apply for vacancies.

Every vacant position will be advertised internally for 10 days from the start of the application process.
The Falcon program will have a unique link for internal recruitment that will be shared with employees through different channels and we encourage our employees not to share it with anyone else than the employees of Alturki and its subsidiaries.
Employees should browse the Falcon program for available jobs. In case of no suitable job, there is a feature on the Falcon program named “Future Jobs” where employees can register their interests for specific jobs.
An employee wishing to apply for a vacancy must first register on the Falcon program online and complete the application process. No offline application will be accepted.
When applying to an internal job the employee should have a minimum of 12 month as duration of service.
The hierarchy position of the future job should be equivalent of his/her previous role’s level or up to two levels higher.
The employee can apply for vacancies and attend the interviews without his current line manager’s approval. However, the current line manager will be consulted before an offer is sent. In case of rejection, a valid reason should be provided noting that all rejections along with their justifications will be shown in a special report that will be presented to the MD/ CEO of the company.
Additional supporting information such as performance record will be taken into consideration. Any current disciplinary action will also be considered as well.
Clear closing dates for applications will be advertised for each vacancy.
Upon applying for a job, the internal applicant will receive acknowledgement email of the application to his/her email (either to the company or personal email depending on the data provided during the registration process) and will get feedback on the request throughout the recruitment process.
If selected for the vacancy, the starting date of the employee must be agreed upon between the current line manager and the future line manager.

4. ReportsFalcon compiles reports in respect of its activities for submission to: * The HR committee on a monthly basis.

The Talent Acquisition Manager on a weekly and monthly basis

5. Implementation of this PolicyThis policy is effective as of 22nd of April 2015.6. Internal Recruitment Policy Work FlowClosePrivacy StatementYou are going to be transferred to the employment application process which is designed to collect your information and match it with the job post requirements.By checking the box, you agree to the following disclaimer.“The information I am providing are accurate and complete. I acknowledge that providing any false or incomplete information will cause terminating my application. I am aware that further verification to the documents and employment history may be needed from my side.By submitting my application, I authorize Alturki Holding and /or any of its subsidiaries to use my information for the purpose of administrating and assessing future announcement of available jobs. If appropriate, I am aware that the data I am authorizing may include information about physical, medical and mental health or any criminal proceedings will be used for assessment to the suitability of employment and monitoring of Alturki and its subsidiaries compliance with equal opportunities legislation.Alturki and its subsidiaries may provide my shared available to third parties who offer Alturki related services and products. I consent that my information may be transferred to any company within Alturki and other third parties throughout the world in countries that data protection laws may not exist to process my application.Other than related third parties, Alturki and its subsidiaries will not trade, sell or share my personal data to any third party, without my acknowledgment, except if required by law.”

Samara

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