Commercial Department Manager | Retail | Marks and Spencer
Al-Futtaim
- Riyadh
- Permanent
- Full-time
- Takes part in commercial walk rounds with Store Manager and store visitors.
- Complete probes and ensures the actions are delivered.
- Keeps up to date with all key communication documents and takes appropriate action.
- Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
- Manages shelf availability to deliver accurate results for the store.
- Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
- Maintains knowledge of the day to day stock holding in the store and can co-ordinate resource to ensure availability is maintained throughout the day.
- Co-ordinate resource to deliver launches and phase change implementation.
- Organize resource to deliver floor plan implementation.
- Carries out decor and equipment checks and implements follow up actions.
- Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
- Responds to and deals with Customer queries, concerns and complaints.
- Flexible approach to working in other areas of the store to meet customer demands.
- Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
- Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.
- Co-ordinates resource across zones to ensure that 'packet perfect standards' are maintained.
- Provides guidance and feedback to customer assistants on hygiene standards.
- Ensures standards at all service points are maintained throughout the day.
- Co-ordinates DEF Reduction and removal.
- Completes / prepares compliance paperwork for Sign Off.
- Carries out Duty Management role before store opens / post closure.
- Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.
- Communicates effectively and engages team through team briefs and huddles.
- Takes time to ensure employees understand the part they play in delivering their accountabilities.
- Provides regular feedback to team members and recognises individuals who perform well in their role.
- Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.
- Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.
- Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
- Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
- Identifies and develops talent through effective development planning.
- Identifies recruitment needs and takes active role in the selection of their team.
- Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behaviour.
- Takes Ownership for own development.
- Plans and allocates staffing resource across the section through the use of rostering to ensure that the operational needs of the store are met and are within budget.
- Reviews individual transaction rate data and takes appropriate action to improve performance.
- Reduces idle time on tills by ensuring resource is redeployed appropriately
- Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.
- Ensures that there is an effective absence management process in place through the use of the return to work process.
- Stock Availability
- Meeting Sales targets
- Tell M&S
- Complaints/Customer Feedback
- Waste Management