Pre Sales Engineer - Genesys
Al-Futtaim
- Saudi Arabia
- Permanent
- Full-time
- Provide product knowledge to support and sales team.
- Prepare technical proposal as per customer RFP, RFI
- Understand Solution pricing and BID, Tender needs and catering the proposal to meet requirements
- Technical and architectural leadership in proposing, creating and improving solution design.
- Lead Reports Requirements Gathering, Customizations, Development and Implementation workshop with customer.
- Document scope of work document, use-case, call flow, UML diagrams etc.
- Walk our clients through Genesys solutions via demos, workshops, and presentations to outline how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
- Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services.
- Present ideas ‘recommendations on how the customer should embark on improving customer Journeys.
- High-level business benefit model and ball-park costs for delivery of identified solutions.
- Customer Vision Sessions: Sessions to work through existing Customer Journeys and to define where Genesys solutions can be implemented or enhanced in order to deliver an improved customer experience. These will be workshops with a number of individuals with the outputs comprising a sub-set of the above or leading to a more detailed Walkthrough.
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