Front Desk Agent (Saudi National)
The First Group
- Jeddah, Makkah
- Permanent
- Full-time
- Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
- Provide information about hotel facilities, services, and local attractions to guests.
- Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
- Handle cash and credit card transactions accurately, following hotel policies and procedures.
- Maintain a tidy and organized front desk area, including lobby and guest service areas.
- Assist with reservations, including taking bookings over the phone, email, or in person.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.
- Uphold high standards of cleanliness, hygiene, and professionalism at all times.
- Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Previous experience in a Front Office Associate role in the hospitality industry.
- Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
- Excellent organizational and time management skills.
- Proficiency in computer systems and knowledge of hotel management software is desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.