Captain - Food & Beverage
Rotana
- Riyadh
- Permanent
- Full-time
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the Outlet is set-up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Ensure that all colleagues have received adequate training to perform their duties
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques by exceeding guest expectations and to increase revenue
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork