Head of Quality and Training

• Develop and maintain quality assurance standards, policies, and procedures across all departments.
• Establish key performance indicators (KPIs) and metrics to measure and monitor quality performance.
• Conduct regular audits, reviews, and inspections to identify areas for improvement and ensure compliance with quality standards and regulations.
• Collaborate with cross-functional teams to address quality issues, drive root cause analysis, and implement corrective and preventive actions.

• Design and implement comprehensive training programs to onboard new employees and enhance the skills and knowledge of existing staff.
• Identify training needs through skill gap analysis, performance evaluations, and feedback mechanisms.
• Develop training materials, manuals, and resources to support various learning modalities, including e-learning, workshops, and on-the-job training.
• Partner with department heads to facilitate department-specific training initiatives and promote a culture of continuous learning and development.

• Establish processes for evaluating employee performance against established quality standards and job expectations.
• Conduct regular performance reviews and provide constructive feedback to employees to support their professional growth and development.
• Implement recognition and reward programs to acknowledge outstanding performance and encourage employee engagement and motivation.

• Identify opportunities for process improvements and efficiency gains through data analysis, feedback mechanisms, and industry best practices.
• Lead cross-functional teams to implement process enhancements, streamline workflows, and eliminate bottlenecks to optimize organizational performance.
• Monitor and evaluate the effectiveness of implemented improvements and make adjustments as necessary to achieve desired outcomes.

• Stay abreast of industry regulations, standards, and best practices related to quality assurance and training.
• Ensure organizational compliance with relevant regulatory requirements and certifications.
• Collaborate with regulatory affairs and compliance teams to address compliance issues and mitigate risks associated with quality and training practices.

• Bachelor's degree in a relevant field; advanced degree or certifications (e.g., Six Sigma, Lean, ISO) preferred.
• Proven experience in quality assurance, training, or related fields, with a minimum of 5 years in a leadership role.
• Strong understanding of quality management systems, methodologies, and tools.
• Excellent communication, interpersonal, and leadership skills.
• Demonstrated ability to design, implement, and evaluate training programs.
• Proficiency in data analysis, process improvement, and project management.
• Knowledge of regulatory requirements and compliance standards relevant to the industry.
• Ability to work collaboratively across departments and influence stakeholders at all levels of the organization.

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