DTI Business Partner – IS Manager
Amgen
- Riyadh
- Permanent
- Full-time
- Business relationship management:
- Service delivery management & escalation:
- Service delivery development:
- Information management:
- Country DTI governance & management:
- Local DTI team management:
- CO DTI WEMEA team participation
- DTI compliance management:
- Broad functional and technical knowledge of all key IT domains and service management lifecycle
- Expanding knowledge of related IS disciplinary areas, relevant IT industry trends and application of IT standards
- Knowledge of industry and business principles, understands customer’s core business, processes and priorities
- Enhances own knowledge through understanding business trends and objectives
- Applies analytical skills to evaluate and interpret complex situations / problems using multiple sources of information
- Forecasts, models and utilizes advanced analytical tools
- Anticipates and prevents potential problems
- Creates new procedures and processes to drive desired / improved results
- Handles diverse scope of issues that require evaluation of a variety of factors including current business trends
- Works under minimal direction
- Work is guided by operational and project objectives
- Manages or contributes to multiple assignments, projects, processes and sites
- Independently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectives
- Contributes to department / unit / team by ensuring quality of tasks / services provided by self and others
- Interprets customer needs to identify potential opportunities
- Provides training and guidance to others
- Extends capabilities by working closely with senior staff / experts within and outside internal organization, esp. with regional and global DTI service owners / leads / teams
- Responsible for DTI service delivery monitoring, IT business partnering, governance / policies, systems, budgets, activities and progress