Project / Operations Manager - Saudi Arabia
International SOS
- Saudi Arabia
- Contract
- Full-time
- Implement and maintain Intl.SOS Standards in all client facilities to provide first class emergency medical/trauma response and care.
- Drive the daily stand-ups, sprint planning, sprint review and sprint retrospective meetings.
- Work closely with product management and development teams in coordinating tasks and deliverables.
- Raise issues, drive solutions, and obtain consensus in refinement of release objectives.
- Manage multiple work streams with intra-project dependencies.
- Track project timesheet compliance and budget spending of internal resources and vendors.
- Coordinate with various internal teams the testing, deployment, and operational support of all new and enhanced products delivered under the projects.
- Maintain weekly status updates/metrics and present monthly project health reviews.
- Work with the Project Director and Chief Medical Officer/Senior Medical Officer to optimize quality assurance and ensure that appropriate medical outcomes are consistently attained with respect to the provision of clinic services.
- Ensure patient's medical files and documentation is maintained to the highest standards and in accordance with Intl.SOS standards for clinic services.
- Assist in the maintenance, selection and control of the medical equipment and supplies available in the clinic when required.
- Interface with the medical and non-medical staff on site, to ensure the smooth running of the clinics from all operational aspects.
- Ensuring Medical Services facilities are maintained to an operational standard of professional excellence, including medical staffing competence, equipment (maintenance, stock management, etc) and patient services (clinical care).
- Ensure appropriate implementation of Intl.SOS reporting and site management tools and maintain the KSA Reporting Matrix to ensure compliance with L3 Document Control and Record Management Middle East Region.
- Ensure that all sites complete their reporting on time every month and review the reports to be able to report any issue or action requirement raised by the site.
- Ensure that all staff working in Medical Services are trained and qualified to provide effective and professional support to patients, identifying any skills gaps amongst medical and non-medical site staff and whenever appropriate coach and train site staff to close the gaps or arrange support in doing so.
- Ensure all site staff are properly inducted as per corporate standards.
- Ensure a smooth rotational schedule for all staff in line with client, group and staff requirements whilst keeping in mind cost controls.
- Support, supervise, advise and provide leadership to site staff as appropriate.
- Encourage positive attitudes towards Occupational Health & Safety, ensuring all workers including contractors participate in approved OH&S training programs.
- Any other duties and responsibilities as may be required by the client and agreed by Management.
- To understand project financials and to ensure actual spend meets forecasted with change control in place for variance.
- The ability to bridge project processes, methodologies, deliverables and systems in support of business strategy, goals and objectives to meet program objectives.
- Be able to drive standardized, but scalable, project management processes to increase project and program successes; improve project status transparency, enhancing and ensuring communication consistency. Escalates critical issues for appropriate/timely resolution as needed.
- Passion: The candidate will have a strong passion for project management and will be a champion for the PMO and its projects and programs, dedicated and focused on the long-term success of the team. Generates and champions new ideas and initiatives, goes beyond status quo, is resourceful, creative and open-minded in developing solutions. Suggests new/innovative ways to solve business problems.
- Communication: The candidate will have proven strong abilities to effectively communicate with upward to Senior Leaders as well as with peers and to direct reports. The right candidate will also be a very good listener and create an open forum for communication on the team.
- Process Improvement: The candidate will be familiar with Agile and other PMO practices and will drive continuous process improvement. This person will also be able to effectively implement change and remove roadblocks across both IT and the business.
- A minimum of 3-5 years of experience as a Project Manager.
- Minimum of 5 years of overall related operational experience.
- Experience with a PMI or Industry standards and best practices.
- Familiarity and understanding of the Agile development model.
- Bachelor's degree in computer sciences or business or associated degree in related field plus 2-3 years of experience.
- English language skills (oral and written) an absolute must.
- Arabic language skills (oral and written) will be an added advantage.