Customer Support specialist

• Designing a methodology for applying analysis and modeling customer data and collecting it for a store
• data.
• Analyzing customer data from databases and data stores to prepare reports
• Customer satisfaction and behavior and facilitating sharing between multiple data systems.
• Use of query analysis and reporting tools.
• Analyze and develop data quality processing plans.
• Ensure data quality through automated verification as well as manual processes.
• Standardize customer data collection by developing methods to design the customer database
• And reports back it up.
• Conducting the study and evaluation of the customer experience through all the channels that deal
• The client works with the company to identify development opportunities for the services it provides
• company.
• Conducting a periodic analysis of the services provided by the company and submitting reports on the results
• Analytics in order to improve the services provided. By identifying challenges and problems
• In the customer journey with cause analysis and recommendations with other departments.
• Being aware of regular contact with customers; To provide an overview of (063) degrees of
• Interaction and services provided by the company to customers.
• Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
• The workshop and the target groups in the improvement and participatory innovation workshops.
• Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
• Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
• Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
• of clients to participate in participatory design activities.

• Ability to analyze data
• The ability to identify weaknesses
• The ability to identify feedback
• The ability to devise solutions
• Responsibility
• Team work
• Adhere to directions
• Commitment to the administrative hierarchy

The Professionals