Senior Executive Manager - Pharmacy Management
Bupa
- Jeddah, Makkah
- Permanent
- Full-time
- Lead team to develop and maintain efficient workflows with Internal and external stakeholders.
- Develop and execute a comprehensive strategy for Partnership & Referral activities to ensure seamless integration and high-quality patient care.
- Identify training gaps and implement mitigation strategies to improve pharmacy operations.
- Work with staff on an ongoing basis to improve performance, guiding, and coaching staff in solving problems which arise on a day-to-day routine.
- Monitor the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching, and disciplining staff as necessary.
- Monitor and enhance the delivery of healthcare services, focusing on Pharmacy Management, Medical Supply, and related areas
- Develop and Monitor service level based on main three levels, Prospective, Retrospective and in present.
- Address pharmacy related incident reports, complete root cause analysis, Lead the discussions with leadership partner providers and collaborate with them to implement operational changes promoting safety.
- Implement & operationalize new programs and Initiatives with Internal and external stakeholders to improve level and quality of the service provided.
- Identify and address patient and provider concerns in a proactive and timely manner, and complete appropriate follow-up as necessary.
- Collaborate with appropriate stakeholders to assure optimal performance of pharmacy programs
- Implement and monitor quality measures to ensure the highest standard of care.
- Conduct regular assessments of patient care and provide feedback for continuous improvement.
- Review all reported adverse drug events (medication errors, adverse drug reactions) and coordinate necessary investigation and follow-up.
- Develop and maintain relationships with medical leadership in areas of responsibility to partner in maximizing safe, efficient, cost-effective, evidence-based, rationale medication use.
- Ensure compliance with all relevant healthcare regulations and standards
- Stay informed about industry developments and best practices to maintain high-quality care
- Prepare and manage assigned capital and operating budgets.
- Perform accurate and timely budget variance reporting, when assigned.
- Develop plans and lead efforts to improve financial performance in assigned areas of responsibility.
- Manage Referral matrix across regions and share insights that delivers business directions.
- Collaborate with other stakeholders to monitor and manage medication expense (e.g., cost-avoidance, cost savings, optimized utilization, etc.) or improve revenue
- Analyse data to identify trends, assess effectiveness of treatments and make informed decisions.
- Develop Data insights to internal and external stakeholders.
- Prepare and update requirements based on need changes.
- Overseeing the implementation of electronic health records
- Overseeing the implementation of the customer journey
- Managerial skills necessary to plan, organize, direct and control the operational activities
- Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers
- Appreciation of age specific needs of paediatric to geriatric populations with regards to drug therapy and services
- Excellent verbal and written communication skills
- Computer skills – word processing, spreadsheets, PowerPoint®, drug databases
- Familiarity with various software, equipment and technology necessary to provide pharmacy services
- Able to demonstrate skills in prioritization, problem solving, vision setting, team building, decision making, time management, mentorship, change management, scholarship, teaching and strategic planning
- Knowledge of pharmacy services within an ever-changing health care environment
- Knowledge of laws and regulation regarding pharmacy
- Inspires confidence, appropriate risk taking and achievement of high standards
- Positive, self-starter with a willingness to try new ideas
- Good judgment and ability to act decisively at the right time
- Ability to develop consensus and promote teamwork
- Ability to ensure a high level of customer satisfaction including employees, patients, visitors, referring physicians, pharmacists and external stakeholders
- Pharm D degree
- Master’s degree in pharmacy administration, healthcare administration, business, or other relevant subject area