Network Engineer - Avaya or Cisco Telephony System Specialist
Wipro
- Saudi Arabia
- Permanent
- Full-time
- Designing and implementing Avaya or Cisco telephony systems based on business requirements.
- Configuring and maintaining telephony infrastructure components such as call managers, gateways, voicemail systems, and interactive voice response (IVR) systems.
- Troubleshooting and resolving telephony system issues and outages.
- Collaborating with stakeholders to gather requirements and provide technical expertise and recommendations.
- Conducting telephony system upgrades and patches to ensure system security and performance.
- Creating and maintaining documentation related to telephony system configuration, processes, and procedures.
- Assisting end-users with telephony system usage, including phone provisioning, call routing, and voicemail setup.
- Monitoring telephony system performance and capacity to identify and resolve bottlenecks or potential issues.
- Conducting telephony system training sessions for end-users as needed.
- Staying updated with the latest trends and advancements in Avaya or Cisco telephony technologies.
- Certified Avaya or Cisco telephony professional with in-depth knowledge of telephony system architecture and components.
- Proven experience in designing, implementing, and maintaining Avaya or Cisco telephony systems.
- Strong understanding of telecommunication protocols, such as SIP, H.323, and TDM.
- Proficiency in configuring and troubleshooting Avaya or Cisco telephony infrastructure components.
- Familiarity with network protocols, including TCP/IP, DHCP, and VLAN.
- Excellent problem-solving skills and the ability to analyze and resolve complex telephony system issues.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and end-users.
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality work.
- Continuous learning mindset to stay updated with the evolving telephony technologies.
- Experience with Avaya Aura Communication Manager or Cisco Unified Communications Manager.
- Knowledge of contact center solutions, such as Avaya Aura Contact Center or Cisco Contact Center.
- Familiarity with session border controllers (SBCs) and voice gateways.
- Understanding of QoS (Quality of Service) principles for voice traffic.
- Experience with telephony system integrations with other enterprise systems, such as CRM or ticketing systems.
- Certified Avaya or Cisco telephony professional
- Avaya AND (“Cisco OR Telephony OR integrations OR CRM or “ticketing systems”)
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