Call Center Manager
Michael Page
- Saudi Arabia
- SAR 420,000-480,000 per year
- Permanent
- Full-time
- Establish and oversee the setup of all operations within the call centre department.
- Develop initial performance targets and metrics to guide departmental objectives.
- Create and implement strategies to efficiently build and scale the call centre.
- Provide comprehensive coaching, training, and mentorship to newly recruited staff.
- Conduct thorough assessments and offer constructive feedback during the department's early stages.
- Manage and resolve any initial customer complaints or issues effectively.
- Collaborate closely with other departments to establish seamless integration processes.
- Formulate and implement initial call centre policies and procedures in compliance with company standards.
- Research and stay abreast of emerging industry trends and best practices.
- Generate progress reports and presentations for senior management during the department's setup phase.
- Develop and implement the initial technology infrastructure required for call centre operations.
- Establish recruitment and on-boarding processes to build a skilled and efficient team from the ground up.
- Minimum 5 years of experience
- Excellent English speaking and writing skills
- Arabic preferred
- Proficiency in MS Office
- Experience in the Healthcare industry is a plus
- Experience in setting up the department is a plus