Customer Service Coordinator: Dammam: Open for Saudi Nationals

• Maintain, and update received Inquiries, and support quoting \ propose with applying Company policies, regulations, mandated reviews \ approvals, and best practice. Including regular follow up till closure of submitted quotes. Maintain/Update Quotation Log on timely manner.
• Receive Orders, and manage fulfilment process with various orders (Sales, Services, Work, etc) to ensure closure by Delivery on-time \ Completed Services, billing on adequate timing, with focus to due payments constrain as applicable.
• Coordinate with Supply Chain and Operations for manufacturing and servicing completion/delivery dates, providing order updates to customer, ensure to avoid and \or eliminate any possibility for applying LDs.
• Resolve customer order issues proactively, by working closely with SCM\MFG, Operations team, Sales, management and other functions \ dept Teams to maintain best practice meeting all day to-day relevant Customers Orders activities.
• Maintain records of past Proposals/POs/Contracts within the period stipulated by the company.
• Maintain/Update “Pricelists” for all customers for price comparison/analysis.
• Receive as focal billing control person for final packages for invoicing to review, and ensure compliance to accounting, finance, and contractual requirements (ensure payable Billing)
• Retain and support optimization for Orders relevant costs vs Revenues.
• Retain and maintain adequate records, registrar, and system revisions as applicable.
• Maintain and support proceed APs, agency fees, commissions, etc adequately with timely mannered payments, applying internal and legitimate process.
• Receive and proceed any related complains and ensure resolving and eliminate any related issues.
• Review and set up new customers. Maintain/Update Registration on various customers' ERP systems, etc.
• Perform other related duties as assigned.

• Comply with all company QHSE polices, process and apply best practice to maintain Safety and Quality at workplace and work-related activities, with loss prevention and lean continuous improvements.

• Proactively to indicate optimize costs and revenues relevant recommendation to improve and sustain profitability.

• Working on self-learning paths as assigned or proactively to grow self-knowledge and awareness and share key knowledge (as best practice) within NOV Community as applicable.

• The candidate for this role should be a self-starter and catalyst to ensure timely deliveries and communication with our customers. effectively manage multiple priorities in a fast-paced environment. Can be counted on to take personal responsibility in challenging situations.
• Bachelor's Degree, preferably, Sales & Business Development
• 1- 3 years of relevant experience preferably from oilfield services or similar industry
• ERP \ Aramco Portal experience is a plus.
• Excellent communication skills
• Works well in multicultural environment.
• High level of motivation and drive to deliver positive results.
• Available and flexible to work out of regular working hours as needed to support the team and the business needs. Ability to understand, evaluate and apply technical information.
• Understand and breakdown complex systems and workflows. Willing to engage in disputes in-order to settle them equitably. energized by challenges and drawn towards opportunities.
• Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective.
• Imbued with a strong sense of customer focus (internal/external). Is known to consistently adhere to work instruction and procedures and expects others to follow suit

National Oilwell Varco