Senior Manager - Retail Learning
Chalhoub Group
- Riyadh
- Permanent
- Full-time
- Develop the business plan of the Chalhoub Retail Academy in line with the Division objectives and strategic objectives of Chalhoub
- Formulate and communicate CRA performance objectives and continuously monitor progress and alignment towards strategic objectives
- Develop the CRA policies and procedures in order to ensure the fulfilment of organizational requirements
- Oversee the operations of the CRA, provide expertise, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in contribution
- Monitor the yearly budget of CRA and control expenditure to ensure optimal use
- Operational:
- Oversee training budget preparation for the Academy
- Manage, monitor and coach Retail Academy team to achieve International Training, International Qualification Assessment and International Awards for the retail staff
- Build and maintain strategy, planning of the NVQ Centre e.g. Future levels of qualification and ensure standards are aligned with the NVQ requirements
- Conduct needs analysis of Edexcel to the procedures and policies and the quality assurance agreed within the governing board
- Ensure Chalhoub Retail staff NVQ qualification in order to maintain accreditation
- Ensure frequent revision of current training materials and design of new material
- Oversee the organization of training and development events
- Ensure the implementation of effective methods to educate and enhance performance
- Evaluate facilitation, performance and effectiveness of training programs and provide recommendation for improvement
- Report, monthly, on activities within the Retail Academy to both the Chief Human Resources Officer and the Financial Controller
- Build strategic rapport between Chalhoub teams, regional teams (for future Retail Academy ventures) and the group affiliates
- Responsible for building digital talent within the CRA team
- Provide training and development to different group affiliates within the retail field
- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
- Ensure identification and proper development and recognition of Talents within team
- Bachelor's Degree in HR, Business, Psychology or any related field
- A minimum of 10 years of relevant experience with at least 5 years in a similar role