JOB DUTIES STATEMENTS:Duties and Responsibilities:1. Designs and participates in the development and implementation of an effective and well documented initiative regarding patient experience and patient policies and procedure.Demonstrates and promotes the awareness of patient and family rights functioning as a patient advocate; and ensures that staff members are aware of them2. Prepares monthly reports on Patient Experience rounds and presents those reports to related committees/teams3. Provides a channel through which patients can seek solutions to problems, concerns and unmet needs in a timely manner.4. Observes patients complaints, and try to maintain satisfaction and proactively prevent patient complaints.5. Collect data and information about patient care concerns, needs and problems, analyze and report them quarterly; as original and statistical data, to related chiefs, directors and OULs and makes recommendations as appropriate.6. Provides oversight on the patient satisfaction survey process as carried out by any contracted external provider7. Analyzes trends and presents the translation and utilization of patient satisfaction data and analysis of Press Ganey outcomes to the PEC on a quarterly basis.8. Prepares the regular monthly quarterly and yearly statistics and information for trending and evaluation.9. Participates in the hospital quality improvement and strategic plan programs.10. Arranges the duties and daily work schedules, vacations, and follow up of the daily activities11. Trains and educate the new staff, and arrange regular training activities in the hospital.12. Performs the annual evaluation to staff13. Attends committees & meeting as recommended.14. Follow with discharge support15. Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.QualificationsJOB REQUIREMENTS / QUALIFICATIONS:Education:Master/Bachelor Degree in Health Service Administrations and HospitalsExperience:Minimum 4-5 years’ experience in patient/health care relations or a human servicesLanguage:Fluency in written & Spoken English / ArabicRequired Licenses:N/A
