Job DescriptionRoles & Responsibility1- Implement all instructions & directives coming from Regional Manager and ensure that all staff follows.2- Follow the instructions from immediate Superior; Supervisor / Asst. Manager / Regional Manager3- Supervise and participate in the daily movement.4- Always enhance the company image by giving up-to-standard quality of service to all passengers.5- Must apply and practice the Service Lever Agreement and Standard Meet & Greet at all times.6- Ensure security of the lounge by helping to monitor the access of passengers.7- To accept entitled passengers based on lounge acceptance policy and procedures.8- To always give best quality of customer service to all passengers.9- Submit all daily reports to Admin. Office on time i.e., Lounge passenger statistics and shift hand over report.10- Organize and maintain all files and records.11- Follow up changes in flight timings, secure correct timings and inform to passengers.12- To always report and give update on any passenger’s feedback and comments.13- Keep valid record and updated information for all lounge daily operational forms.14- To act on passenger’s comments, observation, and complaints on the spot.15- Ensure all the facilities at the lounge are in good working condition.16- Ensure to provide proper procedure regarding customer complaints with immediate distribution of relevant information to immediate Superior; Supervisor / Senior Supervisor / Regional Manager.17- To report immediately all lounge discrepancy, work related problems and unnecessary events.18- Responsible for the cash sales of lounge Entrance Fee with proper remitting to the Admin Office on time (as applicable).19- Diplomatic and resourceful to solve at the shortest possible time.20- Perform other duties as assigned by Regional Manager .21- To avoid the passenger missed their flight.22- To control the usage of all office and lounge stationery23- Always ensure 100% hygiene results.24- Ensure high quality of customer service given to all passengers.25- Must follow the personal hygiene and grooming as per the standard.26- Always complies with all hygiene practices and regulations as per the company policy.27- Participate in team department building activity, gatherings, party, and meeting with all staff.28- Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.29- To increase staff productivity and raised their moral.30- Encourage participation and create effort by maintaining a constructive attitude toward suggestion.31- Attend any related training course schedule by the company or internally.32- To solve and assist staff in solving their problems both personal and work related.33- Utilize all the receptionist skills to achieve maximum passenger’s satisfaction.34- Assign work to new coming staff in clear terms, check and follow up.35- Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.36- Keep self-updated on all developments within the company.37- Suggest procedures or policy for the improvement to increase the efficiency of all section area.Skills
Proper Handling of People and Operating project or other related hospitality system
Good in communication skills, both written and verbal
