ITSM Consultant - KSA

Net-Recrute

Saudi Arabia
Permanent
Full-time

2 months ago

We are Staffing for our client who is a National Saudi Institution responsible for guiding the digital transformation and telecommunications sectors. They formulate policies, strategies, and initiative to foster innovation, expand ICT infrastructure, regulate the telecommunications industry, and enhance cybersecurity.Location: KSASpecific Responsibilities:
- Ability to document, build and maintain the process workflow
- Setting up KPIs to measure, control and improve the ITSM process
- Familiarity with banking and payments industry in addition to digital solution and technologies
- Ability to thrive in a fast-paced and demanding environment
- Build and generate reports for the departments to review their performanceGeneral Requirements:
- Min. 4+ years of experience in IT service management domain (Incidents, problem and change management)
- Bachelor's degree in information technology, computer science, Computer Engineering, or similar technical related field

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