Saudi National -Customer Operations Manager | Al Futtaim Automotive | Electric Mobility | Riyadh
Al-Futtaim
- Riyadh
- Permanent
- Full-time
- Analyze and refine operational processes.
- Optimize workflows to enhance efficiency and productivity.
- Implement and monitor risk mitigation strategies.
- Ensure compliance with industry regulations.
- Build and lead high-performing operations teams.
- Foster a collaborative and goal-oriented work environment.
- Regularly monitor key performance indicators (KPIs).
- Prepare comprehensive reports on operational efficiency.
- Foster a culture of continuous improvement
- Encourage teams to identify areas for enhancement and innovation
- Ensure adherence to regulatory requirements
- Work closely with compliance teams to align operational practises with legal framworks
- Effectively communicate operational strategies and changes.
- Collaborate with cross-functional teams, including finance, IT, compliance, and customer service.
- Stay updated on technological advancements.
- Integrate relevant technologies to improve operational capabilities.
- This is a varied and responsible position within the company. You must be flexible in your duties maintaining high level of accuracy at all times.
- Experience in leading a team within a financial services, rental or leasing business
- Experience in customer facing roles (Arabic speaking ideal)
- Proficient with technology (e.g Microsoft applications, adobe, outlook etc)
- Experience and proficient in problem solving and decision making
- Excellent interpersonal skills and high level of emotional intelligence
- Excellent customer interaction skills
- At least 3 year experience in operations, leadership role or simillar role
- Over 5 year's experience working in the rental, leasing or automotive industry
- Diploma in Accountancy, Finance or a related subject
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.