Saudi National -Customer Operations Manager | Al Futtaim Automotive | Electric Mobility | Riyadh

Al-Futtaim

  • Riyadh
  • Permanent
  • Full-time
  • 2 months ago
Job Requisition ID: 159468Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:The Operations Manager is a pivotal leadership position focused on optimizing operational efficiency. Responsible for overseeing processes, this role involves analyzing workflows, identifying bottlenecks, and implementing improvements to drive cost-effectiveness. The Operations Manager leads cross-functional teams, emphasizing collaboration to integrate technology solutions, ensure regulatory compliance, and monitor key performance indicators. A key aspect of the role is building and managing high-performing teams, fostering a culture of continuous improvement, and adapting to changes in the financial landscape. This multifaceted position requires effective communication skills to convey operational strategies and findings to senior management while maintaining a keen focus on risk management and compliance with industry regulations.What you will do:Process Optimization:
  • Analyze and refine operational processes.
  • Optimize workflows to enhance efficiency and productivity.
Risk Management:
  • Implement and monitor risk mitigation strategies.
  • Ensure compliance with industry regulations.
Team Leadership:
  • Build and lead high-performing operations teams.
  • Foster a collaborative and goal-oriented work environment.
Performance Monitoring and Reporting:
  • Regularly monitor key performance indicators (KPIs).
  • Prepare comprehensive reports on operational efficiency.
Continuous Improvement and compliance:
  • Foster a culture of continuous improvement
  • Encourage teams to identify areas for enhancement and innovation
  • Ensure adherence to regulatory requirements
  • Work closely with compliance teams to align operational practises with legal framworks
Communication and Collaboration:
  • Effectively communicate operational strategies and changes.
  • Collaborate with cross-functional teams, including finance, IT, compliance, and customer service.
Technology Integration:
  • Stay updated on technological advancements.
  • Integrate relevant technologies to improve operational capabilities.
  • This is a varied and responsible position within the company. You must be flexible in your duties maintaining high level of accuracy at all times.
Required skills to be successful:
  • Experience in leading a team within a financial services, rental or leasing business
  • Experience in customer facing roles (Arabic speaking ideal)
  • Proficient with technology (e.g Microsoft applications, adobe, outlook etc)
  • Experience and proficient in problem solving and decision making
  • Excellent interpersonal skills and high level of emotional intelligence
  • Excellent customer interaction skills
About the team:Working in a fast-paced and diverse environment.What equips you for the role:
  • At least 3 year experience in operations, leadership role or simillar role
  • Over 5 year's experience working in the rental, leasing or automotive industry
  • Diploma in Accountancy, Finance or a related subject
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim