JOB DUTIES STATEMENTS:Duties and Responsibilities:1. Implementing a system to ensure that accurate billing information is entered into the billing system.2. Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.3. Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.4. Overseeing the training of staff.5. Efficiently managing patient complaints in respect of billing and collections.6. Planning and structuring the department workflow and staffing.7. Evaluate billing processes and procedures8. Ensure accurate billing of insurance providers and patients9. Develops efficient processes and documentation to ensure production staff assignments, duties and training are appropriate10. Mentors and provides staff with day-to-day guidance and assistance11. Coordinating with medical staff to ensure that claims are processed accurately and in a timely manner12. Managing the billing cycle to ensure all claims are billed accurately and on time13. Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.Other Job Functions:1. Perform all duties and tasks in line with the Person Centered Care values.2. Adherence to all policies, plans and programs within the Fakeeh Care.3. Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.4. Complete mandatory education as per the requirement at least one month prior to expiration.5. Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.QualificationsJOB REQUIREMENTS / QUALIFICATIONS:Education:Bachelor’s degree in Business Administration, Public administration or other related fieldExperience:Healthcare industry experience is preferred, relevant experience in insurance role is preferredLanguage:Arabic and EnglishRequired Licenses:N/A
