Store Supervisor – Luxury Technology Boutique

Chalhoub Group

Riyadh
Permanent
Full-time

2 months ago

Job SummaryDyson Retail is Different, for a number of reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5 star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology. This is a new retail concept in a fundamentally entrepreneurial, start-up feeling business. This means that everyone in-store needs to be prepared to do anything and everything required running the business and providing the best customer experience.Our Store Supervisor will play a key role in leading a team of around 10 experts and stylists and will report to the Senior Store Manager. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. Alongside the Store Manager you will work with Account Managers, HR and Group Retail Operations Team, in order to plan, organize and oversee approaches used by the in-store teams. You will recognize performance needs that need to be addressed and consistently developed.DescriptionAs a strong people lead, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.Jointly with the Senior Store Manager you will monitor key metrics from traffic generated, to demos delivered, to units sold to customer feedback. You will report results and recommend relevant actions to Store Manager, Experts and Stylists.Roles and Responsibilities:

Lead, inspire and challenge a team to deliver business growth for store, through great

coaching and development

Work closely with Store Manager to create demonstrations and experiences that are

suitable for the local market

Exceptionally Deliver unique services that enhance reasons to buy directly from our store.

Ensure that we have the right level of service and drive an audience first approach, by

enhancing personalization, “VIP” experiences and new propositions.

Support with events and promotional programs using CRM, social and influencer platforms

Support Launching new products and service to market

Continually review results, establish clear measures, sharing insights and revise as needed to drive performance

Lead by example and support your team to deliver an environment for our products to

come alive, be an expert in the technology space

Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our

customer's expectations, whilst balancing this with a safe, compliant and cost controlledculture

Be the brand guardian, ensuring your team understand what needs to be delivered and

how

Act as a support/link between Store Management and the team whilst taking

accountability for some elements of the day to day running of the store

Lead by example and support the team to deliver an environment that heroes our

machines, delivering best in class demonstrations and experiences

Together with the Store Manager, review store results to understand the store and

customers behaviour to deliver business growth

Be an expert in our technology and support the launch of new products and services

JOB DESCRIPTION

When required opening and closing of the store

Continuously build product knowledge and keep updated of any product developments,

while supporting the team to do the sameSkills, Knowledge and Experience:

Proven experience of leading, motivating and developing in a premium retail

environment

Proven experience of store management/leadership

Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results

An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a store

Proven understanding of retail and experience in supporting the day to day operations of a store

Work in a collaborative style with a passion to always deliver a 5 star customer

experience while driving commercial results

Proven ability communicating and engaging with stakeholders

Able to solve problems and/or challenge convention at a day to day level

An understanding of in-store operations including managing work schedules and stock

management

Ideally understand the beauty industry Personality Specification:

Demonstrates integrity in all their decisions and actions

Ability to work flexibly to the business needs

Excellent communication skills

Proven ability to simplify the complex

Strong influencing skills / building relationships

Creative and innovative - able to think differently

Have a passion for developing individuals

Has an ability to shape long term plans into short term tactical steps

Uses a combination of data, insights and logic in decision making and proven ability to

think long term

Passionate about delivering perfect brand and product experiences

Pro-active - prepared with solutions and anticipating problems

Organized and deadline orientated

Sense of ownership - committed to the delivery of projects

The ability to inspire and challenge

Chalhoub Group

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