Application Executive/Specialist - Hematology & Biochemistry
Zahrawi Group
- Jeddah, Makkah
- Permanent
- Full-time
- Adhere to all Zahrawi Policies & Procedures as applicable.
- Conduct market research to identify new potential customers.
- Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
- Plan and assist with new product releases and events.
- Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Conduct scientific discussion with the end users to find out their new requirements, new opportunities.
- Discuss with end users to update and educate them on the new products and possibilities.
- Learn about the weaknesses of our competitors and strength of our product and accordingly update our team.
- Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.
- Provide technical assistance, troubleshooting, and training to existing & potential users of HBU products.
- Introduce and provide Demo of new products to the end users.
- Technical Data - match and fill the Project Specification sheets and Requirements.
- Prepare and suggest the consumables lists by studying the need of each customer to promote reagents and consumables sales.
- Attend customer calls regarding supply and inform sales team.
- Coordinate conferences and materials.
- Conduct workshops and give application trainings.
- Complete validation process of every product in HBU.
- Assist the customers with the equipment that is being used.
- Run validation tests with the customers to ensure that they fully understand how to use the equipment.
- Solve any issues that they might be facing while using the equipment.
- Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.
- Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
- Assist sales teams during technical discussions.
- Prepare training certificates for customer training attendees.
- Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.
- Communicate with principals on technical information.
- Communicate with principals on any queries of the customer which cannot be resolved from our end.
- Keep updated with latest training schedules and training materials.
- Attend all relevant webinars conducted by the principals.
- When a new technical information is received from the principal company; transfer this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.
- Education: Bachelor's Degree - science majors preferred in Medical Laboratory
- Experience: 3-5 years of experience (preferred experience as a lab technician in Hematology and/ or Histopathology. Ability to demonstrate equipment capabilities & preform troubleshooting.
- Job Specific Skills: Excellent Interpersonal Skills & Good English - Strong presentation skills.
- Additional Details: Candidate should be based in Jeddah. Has valid KSA driving license. Should be willing to travel as per business needs - covering KSA regions & remote areas.