Senior Executive Manager - Pharmacy Management

• Lead team to develop and maintain efficient workflows with Internal and external stakeholders.
• Develop and execute a comprehensive strategy for Partnership & Referral activities to ensure seamless integration and high-quality patient care.
• Identify training gaps and implement mitigation strategies to improve pharmacy operations.
• Work with staff on an ongoing basis to improve performance, guiding, and coaching staff in solving problems which arise on a day-to-day routine.
• Monitor the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching, and disciplining staff as necessary.
• Monitor and enhance the delivery of healthcare services, focusing on Pharmacy Management, Medical Supply, and related areas

• Develop and Monitor service level based on main three levels, Prospective, Retrospective and in present.
• Address pharmacy related incident reports, complete root cause analysis, Lead the discussions with leadership partner providers and collaborate with them to implement operational changes promoting safety.
• Implement & operationalize new programs and Initiatives with Internal and external stakeholders to improve level and quality of the service provided.
• Identify and address patient and provider concerns in a proactive and timely manner, and complete appropriate follow-up as necessary.
• Collaborate with appropriate stakeholders to assure optimal performance of pharmacy programs

• Implement and monitor quality measures to ensure the highest standard of care.
• Conduct regular assessments of patient care and provide feedback for continuous improvement.
• Review all reported adverse drug events (medication errors, adverse drug reactions) and coordinate necessary investigation and follow-up.
• Develop and maintain relationships with medical leadership in areas of responsibility to partner in maximizing safe, efficient, cost-effective, evidence-based, rationale medication use.
• Ensure compliance with all relevant healthcare regulations and standards
• Stay informed about industry developments and best practices to maintain high-quality care

• Prepare and manage assigned capital and operating budgets.
• Perform accurate and timely budget variance reporting, when assigned.
• Develop plans and lead efforts to improve financial performance in assigned areas of responsibility.
• Manage Referral matrix across regions and share insights that delivers business directions.
• Collaborate with other stakeholders to monitor and manage medication expense (e.g., cost-avoidance, cost savings, optimized utilization, etc.) or improve revenue

• Analyse data to identify trends, assess effectiveness of treatments and make informed decisions.
• Develop Data insights to internal and external stakeholders.
• Prepare and update requirements based on need changes.
• Overseeing the implementation of electronic health records
• Overseeing the implementation of the customer journey

• Managerial skills necessary to plan, organize, direct and control the operational activities
• Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers
• Appreciation of age specific needs of paediatric to geriatric populations with regards to drug therapy and services
• Excellent verbal and written communication skills
• Computer skills – word processing, spreadsheets, PowerPoint®, drug databases
• Familiarity with various software, equipment and technology necessary to provide pharmacy services
• Able to demonstrate skills in prioritization, problem solving, vision setting, team building, decision making, time management, mentorship, change management, scholarship, teaching and strategic planning
• Knowledge of pharmacy services within an ever-changing health care environment
• Knowledge of laws and regulation regarding pharmacy
• Inspires confidence, appropriate risk taking and achievement of high standards
• Positive, self-starter with a willingness to try new ideas
• Good judgment and ability to act decisively at the right time
• Ability to develop consensus and promote teamwork
• Ability to ensure a high level of customer satisfaction including employees, patients, visitors, referring physicians, pharmacists and external stakeholders
• Pharm D degree
• Master’s degree in pharmacy administration, healthcare administration, business, or other relevant subject area

Bupa