Operations Manager

• Plan, organise, direct, manage and evaluate the inventory management activities.

• Develop and communicate inventory operational management policies and procedures.

• Monitor inventory levels, inventory movements and identify gaps.

• Develop and implement TOP improvement plans.

• Conduct investigations into inventory management incidents in order to verify and resolve complaints.

• Remain current with the latest inventory management and sales transactions.

• Confer with other department management and staff to coordinate inventory management activities.

• Liaise with the technical department to ensure timely deliveries of information.

• Stay up-to-date with new projects and facilities.

• Provide day-to-day administrative and operational support to Lead Agent.

• Manage complex calendars, current projects, customer fire drills and various project needs.

• Lead and provide support and follow up on various businesses and special projects as assigned by Lead Agent which touch on a broad range of topics.

• Conduct, research and create reports and/or presentations.

• Manage client relations and CRM.

• Take ownership of the department and the different functions within it.
• Maintain an orderly workflow according to the priorities
• Coordinate and give feedback to the concerned departments on business processes and any client complaints. Maintain working relationships with all concerned departments
• Mentor and develop the operations team and nurture an environment where they can excel through encouragement and empowerment
• Analyse statistics & data and compile accurate reports. Analyse and improve process and service procedures, policies, and standards
• Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
• KPI management and tracking team member performance
• Continuously look towards improving the existing operations and focusing on scale.
• Improve operational management systems, processes, and best practices
• Formulate strategic and operational objectives

• Bachelor’s degree in operations management, Business, Finance, or any related field.

• 10 years in a leadership role managing and mentoring supervisory and first-level managers in a production setting.
• Must have a proven track record with management, high level/executive administration or relevant experiences, preferably in the real estate industry
• Experience in sales operations and contracts.
• Experience working in large tech/ecommerce companies
• Experience in Real Estate is a must.
• Knowledge of the local real estate market
• Knowledge of CRM systems
• Excellent communication and influencing skills - able to manage up or down in the organisation, and comfort working with senior leadership
• Strong time management skills, ability to assess and manage priorities, excellent verbal and written communication skills
• Outstanding organisational skills
• Critical thinking and problem-solving skills.
• Managerial and leadership skills with ability to manage people.
• Ability to communicate effectively, supervise, train and direct a the team
• Must be highly organised, have strong attention to detail, and be self-motivated
• Planning, organising and delegation of tasks and functions
• Leadership ability

• High-performing and fast-paced work environment.
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development

Bayut